Lead Desk
MULTI-PROJECT CALL SEQUENCE
Connect to GHL
Pull your contacts from GoHighLevel so you can call them with full context.
How to get your API token:
- In GHL, go to
Settings → Private Integrations - Click "Create New Integration"
- Name it "Lead Desk" and enable these scopes:
contacts.readonly,contacts.write,opportunities.readonly - Copy the generated token (starts with
pit-) - Paste it below
Security note: Your token is stored only on this device. Don't share this file or link publicly.
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Log This Touch
Objections & Scenarios ▸
🎁 50% Senior Discount Play
Only mention this after they push back. Don't lead with it. Lead came through safety form = they qualify.
Only mention this after they push back. Don't lead with it. Lead came through safety form = they qualify.
Price / Hesitation Objections
"How much does it cost?"
"Honest answer — depends on the bathroom. One thing though — since you came through our safety program, you qualify for our 50% senior discount if you book within 3 days. Brings it way down. Let me come take a look and we'll figure out what works."
"I want to think about it"
"Fair enough. One thing though — since you came through our safety program, the 50% senior discount only holds for 3 days from today. Want me to come out tomorrow so you've got something real to think about?"
"Got another quote"
"Good — you should compare. Free second look, no pressure. And since you came through our safety program, the 50% senior discount is on the table too if you book within 3 days."
"I need to talk to my spouse / family"
"Of course. When are they around? I'll come by when both of you can be there so you can talk it through together."
Who Answered
Spouse or family member answered
"Hey, is [name] available? It's Nate from Home Pro Green — they reached out about the bathroom." If not: "When's a good time to catch them?"
Caregiver answered
"Hi, is [name] available? They reached out about a bathroom safety upgrade. Are you helping them with this? Happy to walk you through it too if you're part of the decision."
They picked up but sound busy
"Caught you at a bad time — no problem. When's better, later today or tomorrow morning? 30 seconds to set up a time."
Inbound Returns
They called you back
"Hey [name], thanks for calling me back. Wanted to come by and take a look at the bathroom for you — I'm out near you tomorrow. Morning or afternoon?"
They texted back instead of calling
Reply: "Thanks [name]! Want me to swing by this week and take a look? Tomorrow morning or afternoon works — just reply with what's easier."
Other
"I already hired someone"
"Got it, appreciate you letting me know. Mind if I keep your info on file in case anything changes? Always here if it doesn't work out."
"Just gathering info"
"Totally fair. Let me swing by anyway — 20 minutes, no pressure. You'll have real numbers when you're ready."
"Can you just email me something?"
"Sure — I'll text you our recent work after this. But 20 minutes in person and I can put together something specific for your bathroom."
"I got burned by a contractor before"
"I hear that. We're licensed — CSLB 1003187 — I'll text you the verification link right now. Family-owned, you never pay everything upfront. Only as the work gets done."
"Please remove me from your list"
"Absolutely — I'll take care of that right now. Have a good one." Then log outcome as "DNC Request".
"Call me at a specific time"
"What day and time works best? I'll put it on my calendar now." Log outcome as "Callback Requested".
GHL Connection
Paste the field key (e.g.
lead_desk_state) from GHL Settings → Custom Fields. Required for phone↔laptop sync.AI Script Generation
For "Other" project types, Claude can generate a custom adaptive script. You'll need your own Anthropic API key.
Get your key at console.anthropic.com/settings/keys. Cost per script: ~$0.03.
Data
Your touch history is stored on this device. Back it up or clear it here.
Deleted Leads
Leads you've removed from Lead Desk won't reappear on GHL sync. 0 currently tombstoned. Clear if you want them to sync back in.
About
Home Pro Green Remodeling — Lead Desk.
License #1003187 · (818) 610-9852
Webhook: configured to auto-log each touch to the "Bathroom Call Sequence" workflow.
License #1003187 · (818) 610-9852
Webhook: configured to auto-log each touch to the "Bathroom Call Sequence" workflow.